Modernizing Legacy Healthcare Systems for Scalability and Business Agility

Providing a flexible, scalable platform that can optimize operations and usability while enabling rapid growth.

50%

Increased productivity of employees with modern, intuitive workflows

30–35%

Reduction in operating costs by retiring legacy systems and licenses

100%

Zero operational disruption while modernizing critical workflows

Client overview

Our client is a multinational health care tech employer with critical applications across the US, Southeast Asia and India. Their legacy system was expensive, inflexible and did not allow for expansion which constrained new clinic onboarding and hindered patient service innovation. Productivity of employees was affected by complex processes and a not user-friendly interface; adding new features was slow and costly as the solution did not properly integrate with contemporary tools. The customer sought a modernization strategy that enabled business continuity, optimised processes and supported future growth.

Challenges

Aging legacy system limiting scalability

The inflexible system and interdependent modules made adding new clinics, introducing services or scaling the operations a challenging endeavor.

Low staff productivity and cumbersome workflows

Manual work and a non- intuitive UI was making day to day operations slow which impacted service delivery.

High operational costs and regulatory risk

Legacy licensing, maintenance and compliance processes were leading to overspend and exposure to operational risk as well as regulatory risk.

Solution

10decoders partnered with the client to provide safe, phased modernization of care services:

Step-by-step modernization rollout

Focused on high-value areas and made incremental changes to completely avoid disruption of day-to-day activities.

Intuitive user experience and modern workflows

Introduced intuitive UI and simplified the way things get done to reduce operational friction and improve productivity.

Streamlined operations and cost optimization

Removed retired legacy systems and eliminated costly licensing and support fees which resulted in a 30–35% reduction in operating costs.

Compliance, security, and scalable architecture

Developed a secure, scalable platform with robust data protection for compliance and readiness to grow clinic footprint or launch new services.

Business impact

Tangible results that increased optimization, decreased risk and provided capacity for growth:

50% increase in staff productivity

Modern workflows and intuitive interfaces significantly reduced time spent on manual tasks.

30–35% reduction in operating costs

Retiring legacy systems and licenses lowered expenses while improving operational efficiency.

100% uninterrupted operations and regulatory compliance

Phased rollout and strong governance ensured zero operational disruption and strengthened patient data protection.

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