Transforming SBA Lending with AI and Fintech Innovation

Building a completely digital and AI-based SBA lending platform to automate origination, underwriting & disbursement at scale.

$8 Billion

SBA loans processed (up from $8 million)

230,000+

Entrepreneurs funded, 60% from underserved segments

2x

Customer base expansion

Client overview

Our client is a rapidly growing financial services organization focused on enabling small business financing through SBA-backed loan programs. Operating across the United States, Southeast Asia and India, the firm sought to increase access to capital for minority, women and veteran-owned companies. But a manual onboarding process, siloed underwriting, and disconnected workflows hindered their ability to scale and made it difficult to keep up with loan volume. The customer wanted an end-to-end digital lending platform ensuring compliance and increasing the processing capacity and speed.

Challenges

Manual and fragmented onboarding

Borrower onboarding included a lot of data redundancy, manual document processing and various siloed systems that caused lag time and inconsistency.

Limited underwriting scalability

Disconnected credit checks and lack of real-time financial data restricted SBA loan processing capacity to $8 million.

Inefficient approval and fulfillment workflows

Compliance risk was heightened since no automation was in place on approval processes, and loan closing times were lengthened.

Solution

10decoders worked with the client to develop this AI-based, scalable digital lender platform:

End-to-end digital loan origination

Built a secure borrower onboarding experience enabling profile creation, SSN/EIN submission, and cloud-based document upload, storage, and validation.

AI-driven underwriting and eligibility validation

Integrated real-time bank transaction data using Plaid and implemented AI-based credit scoring and rule-driven eligibility checks for faster decisions.

Regulatory and ecosystem integrations

Seamlessly integrated SBA-US systems for loan verification and PPP forgiveness processing to ensure compliance and accelerate disbursement.

Automated fulfillment and document workflows

Enabled straight-through processing with Salesforce integration for opportunity tracking and HelloSign-powered e-signatures for faster closures.

Business impact

The transformation produced an easily scalable, compliant and customer-friendly SBA lending platform.

Exponential growth in loan processing

Scaled SBA loan processing from $8 million to $8 billion, funding 230,000+ entrepreneurs, including 60% from underserved communities.

Faster, compliant loan approvals

Instant validation of credit allowed for automation of workflows, driving down manual errors, compliance risk and the time it takes to approve them.

Accelerated business expansion

User and agent friendly digital portals supported a 2x expansion of the customer base while improving borrower satisfaction.

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