GCC/Offers/Managed Capability Pod

Rung 02 · Scale

Managed Capability Pod.

A dedicated, led team where you own the roadmap and we own the people, the delivery, and the retention risk. The durable, recurring core of your India presence — without the overhead of running it.

Scope your pod See the pod types

The operating model

You own the what. We own the how.

You set the roadmap, priorities, and standards. We handle hiring, ramp, delivery management, retention, and continuity. The result is a team that feels like yours — directed by you — but whose operational risk sits with us.

It's the rung most clients stay on. There's no forced path to a captive; a well-run Pod is a perfectly good end state on its own.

Anatomy of a pod

Core rolesEngineers + lead

DirectionYours

Hiring & rampOurs

Retention riskOurs (backfill SLA)

PricingFully-loaded per seat

CommitmentRolling, low

Six pod archetypes

Shaped to the work, not a template.

Every pod is configured for a job. These are the six shapes we build most often for healthcare firms.

Product Pod

Full-stack feature delivery on your product roadmap, embedded in your sprint cadence.

RCM / Workflow Pod

Revenue-cycle and clinical-workflow build and ops — the deep healthcare wedge.

Data & AI Pod

Data engineering, pipelines, RAG, and agentic workflows — built AI-ready.

Ops Pod

Run-the-business operations, support, and back-office throughput at offshore economics.

Platform Pod

Infrastructure, DevOps, and reliability — the foundation under everything else.

Blended Pod

A mix of the above, sized to a roadmap that crosses functions.

Retention & continuity

The risk that sinks captives — carried by us.

Attrition is what quietly destroys offshore value. Knowledge walks out the door and velocity craters. With a Pod, retention is our problem: our culture keeps people, and a backfill SLA guarantees continuity when someone does move on.

That same retention culture is what makes a later BOT transfer survivable — the team that moves to your captive is a team that stayed.

Backfill SLA

If a pod member leaves, we backfill to an agreed timeline and absorb the ramp — so your roadmap doesn't take the hit.

Governance scorecard

A standing scorecard on delivery, quality, and team health keeps the Pod transparent without adding management load on your side.

Per-seat pricing tiers

Fully-loaded. No surprises.

Per-seat pricing covers salary, benefits, facilities, tooling, management, and retention — one number, fully loaded. Tiers reflect seniority.

Tier 1

Associate

Capable delivery engineers running well-defined workstreams.

Fully-loaded seat
Managed & governed
Backfill SLA

See pricing logic

Tier 2

Senior

Experienced engineers who own complex features end to end.

Everything in Associate
Deeper domain fluency
Mentors juniors in-pod

See pricing logic

Tier 3

Lead / Architect

Technical leadership and architecture for the whole pod.

Everything in Senior
Architecture ownership
Roadmap partnership

See pricing logic

All per-seat figures are indicative and confirmed at scoping. See the pricing page for the credit-forward logic.

FAQ

Running a Pod, answered.

What pod archetypes are available under the Managed Capability Pod model?

Six pod archetypes are offered, spanning product engineering, revenue-cycle management, data & AI, and operations—letting a client choose a team shape matched to a specific function rather than one generic staffing pool.

What is the backfill SLA and retention guarantee, and why does it matter?

A backfill SLA commits to replacing a departing team member within a defined window, and a retention guarantee is a formal commitment to keeping attrition below an agreed threshold—both aimed at removing the single biggest risk in any offshore captive: losing trained staff.

How is a Managed Pod different from traditional staff augmentation?

Staff augmentation typically leaves hiring, retention, and process ownership with the vendor on a per-role basis. A Managed Pod is a dedicated, named team aligned to the client's roadmap with formal retention commitments and governance—built for continuity, not headcount fulfillment.

Can a Managed Pod later convert into a Build-Operate-Transfer arrangement?

Yes—the Pod is positioned as the middle rung of a ladder that starts with a pilot and can progress to full ownership transfer under BOT, at a pace and trigger point the client controls rather than a vendor-imposed timeline.

Managed Capability Pod.