Privacy Policy

Introduction

10decoders ("we", "us", or "our") is committed to protecting the privacy of our visitors, clients, and prospective clients. We do not spam, sell, rent, lease, or give away your personal information to any third party.

This Privacy Policy describes how we collect, use, and process your personal information when you visit 10decoders.com, interact with our services, or communicate with our team. By visiting and using our website, you are agreeing to and accepting the practices described in this Privacy Policy.

We may update this policy from time to time. We encourage you to review this page regularly to stay informed of any changes. The date of the most recent revision appears at the top of this page.

Information We Collect

(i) Personal Information

The personal information we may collect includes, but is not limited to:

• Identity data: Your name, job title, and company name
• Contact data: Email address, phone number, and mailing address
• Technical data: IP address, browser type and version, device type, and operating system
• Communication data: Messages you send us through contact forms, emails, or meeting requests
• Usage data: Information about how you interact with our website, including pages visited, time spent, and links clicked

We collect this information at various points, including when you:

• Visit our website or navigate our pages
• Fill in a "Contact Us", "Book a Meeting", or enquiry form
• Communicate with us as a client or prospective client
• Subscribe to our newsletters or download resources
• Engage with us at events or webinars

(ii) Mobile Communication

By providing your mobile number and opting in, you agree to receive communications by text message or phone call related to your inquiry, service updates, and relevant communications from 10decoders. You may opt out at any time by replying STOP or by contacting us directly. We do not share your mobile contact information with third parties for marketing or promotional purposes.

(iii) Non-Personal Data

We also collect non-personal, aggregated data about how visitors use our website — including browser type, device category, referring URL, and session duration — primarily via Google Analytics. This data does not identify you individually and is used solely to improve our website experience.

How We Use Your Information

We use the information we collect for the following purposes:

• To respond to your enquiries and provide you with information about our services
• To fulfil service agreements and manage our client relationships
• To send service-related communications such as project updates, proposals, or account information
• To improve our website and understand how visitors interact with our content
• To send marketing communications (where you have opted in), including newsletters, thought leadership content, and event invitations
• To comply with legal obligations and protect the rights, property, or safety of 10decoders or others
• To process job applications submitted through our website or by email

We will not use your personal information for any purpose that is incompatible with the purposes described above without first obtaining your consent.

Cookies

Our website uses cookies to enhance your experience, understand site usage, and deliver relevant content. A cookie is a small text file stored on your device that helps us recognize your browser and remember your preferences.

Types of Cookies We Use

Third-party services that may set cookies on our behalf include Google Analytics, HubSpot, LinkedIn, and Meta. These services have their own privacy policies governing their use of such information.

You can manage or disable cookies through your browser settings at any time. Please note that disabling certain cookies may affect the functionality of our website.

Disclosing Your Information

10decoders does not sell, trade, or rent your personal information to third parties. We may share your information only in the following limited circumstances:

• Service providers: We may share data with trusted third-party vendors who assist in delivering our services (e.g., CRM platforms, email delivery, cloud hosting). These providers are contractually obligated to protect your data and use it only for the specified purpose.
• Legal requirements: We may disclose your information when required by law, court order, or governmental authority, or where necessary to protect the rights, property, or safety of 10decoders, our clients, or others.
• Business transfers: In the event that 10decoders merges with, is acquired by, or sells part of its business, your personal information may be transferred as part of that transaction. We will notify you before your information becomes subject to a different privacy policy.
• Fraud prevention: To detect, investigate, and prevent fraudulent activity or security breaches.

Security

We take the security of your personal information seriously. 10decoders implements appropriate technical, physical, and organizational measures to protect your data against unauthorized access, loss, misuse, alteration, or destruction.

Our security practices include:

• Encrypted data transmission using TLS/HTTPS across all website interactions
• Access controls that limit data access to authorized personnel only
• Secure, managed hosting infrastructure for all stored data
• Regular security reviews and vulnerability assessments
• ISO 27001-certified information security management processes

While we take every reasonable precaution to protect your information, no method of transmission over the Internet or method of electronic storage is 100% secure. If you have reason to believe that your interaction with us is no longer secure, please notify us immediately at thomas@10decoders.com.

Third-Party Links

Our website may contain links to third-party websites, resources, or services for your convenience and information. These links are provided for reference only. 10decoders does not endorse and is not responsible for the privacy practices, content, or security of any third-party sites.

We encourage you to review the privacy policy of any external website you visit before providing any personal information. This Privacy Policy applies solely to information collected by 10decoders through our own website and services.

Data Retention

We retain your personal information only for as long as is necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements.

• Enquiry and contact data is retained for up to 3 years after your last interaction with us, unless you are an active client
• Client data is retained for the duration of the engagement and for a period required by applicable law thereafter
• Marketing preferences are retained until you opt out or withdraw consent
• Website analytics data is aggregated and anonymized after 26 months

When personal data is no longer required, we delete or anonymize it in a secure manner consistent with our data retention schedules.

Your Rights

Depending on your location and applicable data protection laws, you may have the following rights with respect to your personal information:

• Right to access: Request a copy of the personal data we hold about you
• Right to rectification: Request correction of inaccurate or incomplete personal data
• Right to erasure: Request deletion of your personal data, subject to certain legal exceptions
• Right to restrict processing: Request that we limit how we use your personal data in certain circumstances
• Right to data portability: Request that we provide your personal data in a structured, machine-readable format
• Right to object: Object to the processing of your personal data for marketing purposes at any time
• Right to withdraw consent: Where processing is based on consent, you may withdraw it at any time without affecting the lawfulness of prior processing

To exercise any of these rights, please contact us at thomas@10decoders.com. We will respond to your request within 30 days. We may need to verify your identity before fulfilling certain requests.

Changes to This Policy

10decoders reserves the right to update, modify, or amend this Privacy Policy at any time. When we make changes, we will update the "Last Updated" date at the top of this page. For material changes, we may also provide more prominent notice (such as a notification on our homepage or an email to affected users).

Your continued use of our website after any changes to this Privacy Policy constitutes your acceptance of the updated terms. We encourage you to review this page periodically to stay informed of how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the handling of your personal information, please do not hesitate to get in touch with us:

We will acknowledge your request within 2 business days and aim to fully respond within 30 days.