10decodersYour estate, kept running — managed IT under a real SLA
Integrations, APIs, and applications need someone watching them at 2am. We provide managed IT for your healthcare technology estate — monitoring, maintenance, patching, and support — so issues are resolved before they reach your users.
Where managed it services usually goes wrong
Reactive support
Problems handled only after users feel them, not before.
Patch backlog
Security patches deferred because no one owns the maintenance window.
Fragmented ownership
Multiple vendors pointing at each other while an outage continues.
What our managed services cover
One accountable operator for the systems that keep clinical work moving.
24/7 monitoring
Proactive monitoring of integrations, APIs, infrastructure, and applications.
Incident management
On-call response with defined severities, SLAs, and clear communication.
Patching & maintenance
Scheduled patching and upgrades with change control and rollback plans.
Backup & recovery
Tested backups and documented recovery objectives for critical systems.
Application support
L1–L3 support for the applications and integrations we and others built.
Reporting & reviews
SLA reporting and regular service reviews so performance is transparent.
Map, build, prove, operate
Onboard
Document the estate, dependencies, and runbooks; agree SLAs and severities.
Instrument
Stand up monitoring, alerting, and backup so problems are visible early.
Operate
Run 24/7 monitoring and incident response against the agreed SLAs.
Improve
Review incidents and trends to remove recurring problems at the root.
Uptime is not luck. It is monitoring, patching, and someone accountable.
The platform-only model
- Support only after users complain
- Patching deferred with no owner
- Vendors point at each other in an outage
- No transparency into service levels
The 10decoders model
- Proactive 24/7 monitoring and response
- Scheduled patching with change control
- One accountable operator for the estate
- SLA reporting and regular reviews
