10decodersAutomate the work an API cannot reach — RPA that stays running
Not every system offers an API. Where integration is not possible, we build robots that do the repetitive work — eligibility checks, claim status, data entry — with exception handling and monitoring, and we operate them so a portal change never silently breaks the process.
Where robotic process automation usually goes wrong
Manual, high-volume tasks
Staff spending hours on eligibility, status checks, and re-keying between portals.
Brittle bots
Automation that breaks the moment a vendor tweaks a screen, with no alert.
No exception handling
Bots that fail silently on the edge cases that matter most.
Where RPA pays off in healthcare
High-volume, rules-based workflows automated with proper monitoring and fallback.
Eligibility & benefits
Automated verification across payer portals with structured results into your system.
Claims & status
Claim submission follow-up and status checks that would otherwise be manual.
Data entry & migration
Bulk entry and cross-system transfer where no integration interface exists.
Prior-auth support
Portal-side prior-auth submission and tracking, paired with AI triage where useful.
Exception handling
Structured queues so a human handles what the bot cannot — nothing fails silently.
Monitoring & operation
Health checks and alerts so a changed portal is caught and fixed fast, under SLA.
Map, build, prove, operate
Select
Identify high-volume, rules-based tasks with clear ROI and stable inputs.
Build
Develop bots with logging, exception queues, and human-fallback paths.
Prove
Run in parallel with staff to validate accuracy and handle edge cases.
Operate
Monitor bot health, catch portal changes fast, and maintain under SLA.
A bot is only useful while it runs. We watch it, fix it, and keep it working.
The platform-only model
- Bots built, then left to break on their own
- Screen changes discovered by missed work
- Edge cases fail with no exception path
- Maintenance is your team's problem
The 10decoders model
- Bots built with monitoring and alerting
- Portal changes caught and fixed under SLA
- Exception queues route edge cases to people
- We operate and maintain the automation
